Privacy Policy

Last updated: 25 September 2026

This Privacy Policy explains how Bikarent handles personal information for its motorbike rental service in Bali.

Information We May Process

Customer identity and contact information, such as name, phone number, optional email, and notes.
WhatsApp messages and related conversation metadata when customers communicate with Bikarent through WhatsApp.
Booking and reservation information, including rental dates, rental duration, vehicle type, assigned vehicle, delivery or pickup area and address, booking status, and customer notes.
Vehicle and rental details needed to prepare, deliver, return, inspect, and maintain rented motorbikes.
Invoice and payment reference information, such as invoice records, payment method, payment status, paid amount, outstanding amount, and receipt references.
Delivery, handover, return, inspection, damage notes, maintenance-required flags, staff task details, and related operational information.
Customer support conversations, escalation status, and internal audit records related to AUTOCHAT or staff handling.

How We Use Information

To respond to rental questions, availability checks, booking requests, and support messages.
To manage reservations, invoices, payments, delivery, return, inspection, and staff operations.
To maintain reliable records, prevent duplicate processing, and protect against booking or payment mistakes.
To prepare proposed replies in SHADOW or Human Approval workflows before any live automation is enabled.

AUTOCHAT and AI-Assisted Processing

Bikarent may use AUTOCHAT V2 to help understand customer messages, classify intent, extract rental details, preserve conversation context, and draft proposed responses. Business decisions such as pricing, availability, booking status, invoice status, payment status, discounts, and delivery information remain controlled by Bikarent backend services and operational records.

Meta WhatsApp Cloud API

When WhatsApp Cloud API is used, WhatsApp message events may be processed through Meta's WhatsApp Cloud API so Bikarent can receive customer messages and manage communication. Bikarent does not use WhatsApp message processing to authorize booking success, invoice status, or payment status without Bikarent system verification.

Service Providers and Infrastructure

Bikarent's documented technical stack includes backend services, Google Spreadsheet and Google Apps Script persistence, Meta WhatsApp Cloud API for WhatsApp integration, and AI provider integrations for message understanding where configured.

Data Security

Bikarent aims to protect operational data by keeping secrets in environment configuration, routing frontend access through the backend, and avoiding direct spreadsheet access from frontend applications. No method of storage or transmission can be guaranteed completely secure.

Data Retention

Bikarent keeps records for as long as needed to provide rental operations, customer support, auditability, accounting, dispute handling, and legitimate business purposes. This page does not claim automatic or instant deletion.

Customer Rights and Deletion Requests

Customers may request access, correction, or deletion of personal information controlled by Bikarent. Bikarent may need to verify the request and may retain some records where required for legitimate operational, legal, accounting, or dispute-resolution purposes.

Contact

For privacy questions or data requests, contact Bikarent at +62 81999009090.